So many Adobe products, even tech support is confused
I just got off an infuriating call. I was transferred 6 times to different departments and people within adobe. The one common theme: They didn’t even know they had a product called FlashPaper.
The question was simple. Can I programmatically edit the SWF file that FlashPaper creates? In other words, is there some type of FlashPaper actionscript?
Not only did they not understand the question, but 2 of the 6 people I spoke with didn’t know what FlashPaper was. Two other people immediately transferred me. One other person was inexplicably from “licensing”. The final guy tried to transfer me again and I hung up.
I couldn’t get too angry, because here is the list of products they have. Call tech support about anything other than Photoshop or Flash and you’re in for a transferring marathon.
- Acrobat 7 Elements
- Acrobat 8 Professional
- Acrobat 8 Standard
- Acrobat 3D
- Acrobat Capture 3.0
- Acrobat Connect
- Acrobat Connect Professional
- Adobe AIR
- After Effects CS3 Professional
- Audition 3
- Authorware 7
- Bridge CS3
- Captivate 3
- Central Pro Output Server
- ColdFusion
- Connect
- Contribute CS3
- Contribute Publishing Server
- Create Adobe PDF Online
- Creative Suite 3 Design Premium
- Creative Suite 3 Design Standard
- Creative Suite 3 Master Collection
- Creative Suite 3 Production Premium
- Creative Suite 3 Web Premium
- Creative Suite 3 Web Standard
- Device Central CS3
- Digital Editions
- Director MX 2004
- Distiller Server 8
- Document Center
- Dreamweaver CS3
- Dreamweaver Developer Toolbox
- Dynamic Link CS3
- Encore CS3
- Fireworks CS3
- Flash CS3 Professional
- Flash Lite
- Flash Media Encoder
- Flash Media Server 3
- Flash Player 9
- Flash Player for Pocket PC
- FlashPaper 2
- Flash Remoting MX
- Flash Video Streaming Service
- Flex 2
- Font Folio 11
- FrameMaker 8
- FrameMaker Server 8
- FreeHand MX
- GoLive 9
- Graphics Server
- HomeSite 5.5
- Illustrator CS3
- InCopy CS3
- InDesign CS3
- InDesign CS3 Server
- JRun 4
- LiveCycle Enterprise Suite
- Motif Ad Kit 2
- OnLocation CS3 (formerly DV Rack)
- Output Designer
- Output Manager
- Output Pak for mySAP.com
- Ovation
- PageMaker 7.0
- PDF JobReady
- PDF Print Engine
- Photoshop CS3
- Photoshop CS3 Extended
- Photoshop Elements 4.0 for Macintosh
- Photoshop Elements 6.0 for Windows
- Photoshop Elements 6.0 & Adobe Premiere Elements 4.0
- Photoshop Lightroom
- PostScript 3
- Premiere Elements 4.0
- Premiere Pro CS3
- Presenter
- Printer drivers
- Reader
- Reader LE
- RoboHelp 7
- RoboHelp Server 7
- Scene7 OnDemand Rich Media Solutions
- Shockwave Player
- Soundbooth CS3
- Stock Photos
- Technical Communication Suite
- Type products
- Ultra CS3
- Visual Communicator 3
- Vlog it!
- Version Cue CS3
- Web Output Pak
6 Comments, Comment or Ping
David Escalante
Lack of infomation is by far the most frustrating thing that could be experienced on a tech support call. Sorry for your frustration! I found this post to be hilliarious when I began scrolling and scrolling through the list of products… Thanks for a good read!
Dec 11th, 2007
Existentialist
http://news.bbc.co.uk/2/hi/business/7149257.stm
Check out that link. Making a crapload of products but it is the “better known” ones that make them any money. I would figure that is where all the customer support is directed.
Dec 18th, 2007
Sahmeepee
Amazingly, I notice that Adobe have recently released some products with names which actually give you a (non-cryptic) clue to their function. Remarkable.
By the way, you’re missing Adobe Streamline!
Dec 27th, 2007
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